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At the same time, an overwhelming majority said that backing from established financial institutions such as banks would increase their trust and comfort using installments.
The latest data on payment habits, attitudes and preferences was published in Mastercard’s second annual New Payments Index: a global consumer survey spanning 40 markets across five regions, including seven in APAC: Vietnam, Australia, China, India, Japan, New Zealand and Thailand.
The research finds that BNPL/installment plan has plenty of room for growth in Vietnam, with only 32 percent of those surveyed having used the digital payment method in the last year. More than half of the respondents (57 percent) stated they were more likely to use BNPL/installment plan for a large or emergency purchase, while 78 percent were interested in paying off bills using BNPL/installment plan.
Though only 62 percent were comfortable with the idea of using BNPL/installment plan today, the survey made clear that more robust backing for installment payments would encourage consumers to tap into BNPL/installment plan offerings: 77 percent agreed that they would feel safer using BNPL/installment plan backed by a major payment network than other providers, while 78 percent would be more interested in BNPL/installment plan offered by their current bank.
"Vietnamese consumers have been enthusiastic adopters of emerging forms of digital payments. The Mastercard survey shows that BNPL/installment plan has the potential to become a more widely adopted payment option —with the right conditions. BNPL has seen incredible growth recently but given how new this form of payment is to many, it stands to reason that they want to have some familiarity with the service providers that are offering it. If greater institutional support for BNPL/installment plan is provided, it will help to expand access to a payment option that can significantly increase financial inclusion and purchasing power for Vietnamese consumers,” said Winnie Wong, Country Manager, Vietnam, Cambodia, and Laos, Mastercard.
Among those in Vietnam who had used BNPL/installment plan services in the last year, the most common reasons for doing so were low or no interest repayments (57 percent), it helps them to save money for a purchase without needing to wait (55 percent), and it frees them up to make more purchases at specific times of the year (55 percent).
Mastercard’s New Payments Index analyzes consumers’ evolving attitudes, preferences, and behaviors around emerging payment methods and uncovers insight into their motivations and considerations when it comes to digital payment adoption. The 2022 New Payments Index research was conducted by The Harris Poll and Mastercard from March 21 to April 19, 2022, surveying 35,040 respondents in 40 markets, including 7,004 respondents across seven markets in APAC: Australia, China, India, Japan, New Zealand, Thailand and Vietnam. |
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